Planit CPM Support

We provide support for IBM Cognos customers covering the entire range of IBM Cognos products. We also support customers using the BSP software products.

Support for IBM Cognos Products

Our IBM Cognos support is provided through our Remote Consultancy Credits agreements. This support is supplementary to your existing IBM Cognos support agreement whether that be provided by IBM or any of the IBM Partners.

We provide added value by managing the support process and taking ownershp of your IBM Cognos support issues working them through to resolution and allowing you to focus on your job.

BSP Software Support

Our customers with BSP Software Support contracts do not need to purchase Remote Consultancy Credits for BSP Software related issues as assistance is provided as part of your Software Support agreement.

Support Systems and Call Logging

Customers can use our Support Portal to log calls and browse our IBM Cognos knowledgebase in addition to viewing other content which may be useful. Super-users have the ability to view all calls raised by their organisation.

We will endeavour to keep the useful information section up to date with hints and tips as well as links to websites which may be helpful to our customers and other users of IBM Cognos software.

We maintain a customers-only group on LinkedIn where our customers and consultants can discuss issues and ideas.

Finally we have a selection of public blogs maintained by our consultants on topics such as IBM Cognos Planning, IBM Cognos Business Intelligence and Technical Consultancy.

Contact us to discuss any of our support options.