IBM Cognos Support

Enhance your existing IBM Cognos Support agreement with an offering from Planit CPM and know that your IBM Cognos environment is in safe hands.

Whether your support Contract is handled by IBM Cognos direct or by an IBM Cognos Partner, there are many ways in which Planit CPM can you deliver the value of your investment. Our staff have previously worked within Cognos Support or the support team of a major IBM Cognos Partner for many years so we know the information they need. We are able to replicate your environment off-site and prepare test-cases which we deliver to IBM Cognos on your behalf, this can assist in accelerating the call logging and resolution process as we ensure that all the steps to diagnose the problem are fully documented. We also ensure that all required screen shots and log files are included to reduce the time lost in gathering these items.

We typically use GoToMeeting to connect to your business though where appropriate we are able to utilise your VPN connection allowing us to work out of hours.

Rather than attempting to diagnose a problem using scripted questionning we start resolution directly on your PC's or servers or even collecting information to submit to IBM Cognos Support. Using our specialist knowledge and vast experience, along with the experience and business knowledge of your IT department we can resolve any issues quickly and effectively, leaving you with a stable environment that generates the best performance for your requirements.

Day to Day Support

Our team of Support Engineers use their extensive knowledge to provide support for your business in all areas of IBM Cognos application usage including support with modeling and report writing queries and implementation of our proven best practice techniques.

A range of contact options that ensure you receive the support you need, how and when you need it, keeping your business moving.

Out of Hours Support

Our Out of Hours Support contracts can give you added peace of mind during busy periods such as go-live or month and year ends ensuring that when you are working late to hit a deadline that you have access to help if required.

We also provide critical support for world-wide deployments to assist if your systems go down outside of UK working hours or at weekends making sure that your users can continue to work even when you are at home.

Enhance your Cognos Competency Centre

Give your Cognos Competency Centre the backup it needs with support from Planit CPM, we can extend your team by providing remote support to cover for absence through holiday or sickness. Our team will also provide additional resources to help handle complex support issues or to lighten the load during busy periods.

If you don't have a Cognos Competency Centre we can help you build one, we have had experience working within and building teams within large organisations to manage the day-to-day running of IBM Cognos systems. We can put the initial framework in place to allow for self-sufficient support of your software environment.

For further information or to discuss a project please Contact Us