Our Complaints Process

We aim to provide high-quality services for all our customers and associates.  We accept that things can sometimes go wrong and we need to know when you are not happy with our service.

When you tell us what you are not happy with we can try and put things right and aim to ensure things are done correctly in the future.

We will treat your complaint seriously and handle it positively.  We view any complaints as an opportunity to improve our services.

If you are unsatisfied with the quality of the services delivered, whether that relates to timeliness of delivery, failures to document a process, or even a complaint about a member of staff please contact us as follows:

In Writing

Complaints Team
Planit CPM Limited
11 Church Bell Sound
Bridgend
Mid Glamorgan
CF31 4QH

By Email

complaints@planitcpm.com

By Telephone

+44 (0)1792 224 330

When making your complaint, please tell us your name, company details, and the details of the complaint.

A member of the Planit CPM management team will contact you within three working days following the receipt of the complaint to discuss the necessary steps to remedy the situation.

As well as learning from complaints, we want to know any comments or suggestions you may have to help us improve our services.  You can do this by telling a member of staff when they are next on site or emailing info@planitcpm.com.